The book I borrowed is due now, can I renew it?
Yes, you can. Your will be automatically renewed for you up to 3 times if no else has requested it.
Why didn't my book renew?
You may have reached your maximum renewals, or someone else might have requested that book.
Can I renew my Reserve item?
Unfortunately you can not renew a Reserve item.
The AV Equipment I borrowed is due, can I renew it?
No, sorry, you have to return it before it is overdue. Especially laptops and iPads. The good news is that you can borrow equipment for 1 month.
Will I get fines on anything I have out right now that is overdue?
Yes! We are fully operational now, so please return all items at your earliest convenience. If your book is overdue, there will be fines on your account. If the library is closed, you can return them through the slot next to the entrance doors. Please contact us if you have any questions in regards to this at email@example.com
How can I place a hold on a book that I want?
To place a Takeout order, please follow these steps:
For assistance please email firstname.lastname@example.org
Please note: You can't place holds on the Reserves Collection. Soon we will be moving to a new bookings system for our AV Equipment - please stay tuned.
Can I access VCC library’s collection?
Yes! We are fully back in business and back to our regular hours. We hope you come in to see us.
Is there a limit to the number of items I can borrow?
Yes. The limit is 20 requests and 20 items.
Can I borrow a Course Reserves?
Yes, you can! We are no longer allowing for holds to be placed on Reserves. They are now only available on a first-come first-serve basis, with varying loan periods.
If the textbook I need is unavailable from the library, where can I get my textbooks for my courses?
You can purchase these online from VCC bookstore
We are currently working towards acquiring eTextbooks for some of the programs, but we are unsure if and when these will be available. You can contact us at email@example.com with your requests.
Please contact your instructor to let them know that you are having trouble accessing the materials for your course, and to see if they have any solutions.
Can I borrow books through Interlibrary Loan?
Yes, we are providing full ILL service again. You can place your ILL request here. If you have any questions you can email firstname.lastname@example.org.
Who can I contact with further questions about borrowing?
You can email us at email@example.com
The safety of our community is our highest priority. Library employees will follow all directives from the BC Provincial Government and WorkSafeBC, sanitizing and disinfecting workspaces and equipment, and frequent handwashing.
Can I disinfect library materials when I pick them up?
No. We ask that you please don't do that. Disinfectants will damage library materials.
Books can be returned through the book-drop at either campus. The Broadway book-drop can be accessed at any time. The Downtown book-drop can be accessed Monday - Friday: 6 a.m. - 10 p.m. Saturday: 8 a.m. - 6 p.m. Sunday and Holidays: Closed
Please return the laptop at either the Downtown or Broadway campus during the hours that we are open.
Monday – Thursday, from 8:00 AM – 8:00 PM. Fridays 8:00 AM - 4: 00 PM.
Please email us at firstname.lastname@example.org, and include your name and student number. We will look into this as soon as we can, and get back to you as quickly as possible during business hours.
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