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Going online: Library support during COVID-19: Borrowing and Returning Materials

Renewals

The book I borrowed is due now, can I renew it? 
Yes, you can. Your will be automatically renewed for you up to 3 times if no else has requested it.

Why didn't my book renew?

You may have reached your maximum renewals, or someone else might have requested that book. 

Can I renew my Reserve item?

Unfortunately you can not renew a Reserve item.

The AV Equipment I borrowed is due, can I renew it?
No, sorry, you have to return it before it is overdue. Especially laptops and iPads. The good news is that you can borrow equipment for 1 month.

Fines

Will I get fines on anything I have out right now that is overdue?
We are now able to receive all of your overdue items.  Please return all items at your earliest convenience. If your book is overdue, there will be fines on your account. If the library is closed, you can return them through the slot next to the entrance doors. Please contact us if you have any questions in regards to this at libraryhelp@vcc.ca

Borrowing

Can I borrow books, Course Reserves, Term Loans or AV Equipment from the Library?
Yes, you can! We will be fully open and back to regular business
.

How can I place a hold on a book that I want?

To place a Takeout order, please follow these steps: 

  1. Find the item in the VCC library Catalogue 
  2. Select Request it 
  3. Log in with your myVCC login 
  4. Select a pickup location: Broadway or Downtown 
  5. Submit your request. 

For assistance please email libraryhelp@vcc.ca

Please note: You can't place holds on the Reserves Collection. Soon we will be moving to a new bookings system for  our AV Equipment - please stay tuned. 

Can I access VCC library’s collection? 
Yes! VCC faculty, students and staff can come into the library. We are back to our regular hours. We hope you come to see us.

Can I come in to the library to look for a book in the stacks?
Yes! We are fully open for business again.

Is there a limit to the number of items I can borrow? 
Yes. The limit is 20 requests and 20 items. 

Can I borrow a Course Reserves? 
Yes, you can! We are no longer allowing for holds to be placed on Reserves. They are now available on a first-come first-serve basis, with varying loan periods. 

If the textbook I need is unavailable from the library, where can I get my textbooks for my courses?
You can purchase these online from VCC bookstore

We are currently working towards acquiring eTextbooks for some of the programs, but we are unsure if and when these will be available. You can contact us at libraryhelp@vcc.ca with your requests. 

Please contact your instructor to let them know that you are having trouble accessing the materials for your course, and to see if they have any solutions. 

Can I borrow books through Interlibrary Loan?
Yes, we are providing full ILL service again. You can place your ILL request here. If you have any questions you can email ill@vcc.ca.

If I can’t find a copy of the book I want to borrow right away, what do I have access to?
You still have access to all our article databases  and eBooks

Who can I contact with further questions about borrowing?
You can email us at libraryhelp@vcc.ca

What is the Library doing to stop the spread of COVID-19?

The safety of our community is our highest priority. Library employees will follow all directives from the BC Provincial Government and WorkSafeBC, sanitizing and disinfecting workspaces and equipment, and frequent handwashing.

Can I disinfect library materials when I pick them up? 
No. We ask that you please don't do that. Disinfectants will damage library materials. 

 

Returns

Where can I return my book?

Books can be returned through the book-drop at either campus.  The Broadway book-drop can be accessed at any time.  The Downtown book-drop can be accessed Monday - Friday: 6 a.m. - 10 p.m. Saturday: 8 a.m. - 6 p.m. Sunday and Holidays: Closed

How can I return my AV equipment (laptop, iPad, etc)?

Please return the laptop at either the Downtown or Broadway campus during the hours that we are open.
Monday – Thursday, from 8:00 AM – 8:00 PM. Fridays 8:00 AM - 4: 00 PM.

Removing the hold on your account

I am trying to register for a course, but there is a hold on my student account to library fines. Can you please remove the hold on my account?

Please email us at libraryhelp@vcc.ca, and include your name and student number. We will look into this as soon as we can, and get back to you as quickly as possible during business hours.

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